Shipping Policy

Shipping Policy

At Ayora, we pay close attention to the quality of our logistics service. Every order is handled with care, from preparation to delivery, to ensure a reliable and seamless experience.

Order Processing

Orders are prepared within 24 to 48 business hours (excluding weekends and public holidays).

Once your package has been shipped, you will automatically receive an email with a tracking link, allowing you to follow your delivery in real time.

Estimated Delivery Times

Our deliveries are handled by selected express carriers known for their reliability and speed. Average delivery times per region are as follows:

European Union: 2 to 3 business days

United Kingdom: 3 to 4 business days

United States, Canada, Australia: 4 to 6 business days

Note: Due to recent changes in U.S. customs procedures, some packages may experience slight delays during clearance.

Important Information

The delivery times provided are indicative and may vary slightly depending on external factors such as peak periods, weather conditions, or customs checks.

Customer Commitment

Our team ensures every delivery goes smoothly and remains available for any questions or assistance. We are committed to offering you a transparent, responsive, and professional logistics service.

How can I check the status of my order?

Once your order is shipped, you will receive an email notification from us that includes a tracking number you can use to check its status.

Please allow up to 48 hours for tracking information to become available.

If you have not received your order within the estimated delivery time, please contact us at contact@ayoracup.com with your name and order number, and we will look into it for you.