Refund Policy

RETURNS

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Our return policy lasts 30 days. If more than 30 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

Your item is eligible for return even if it has been unboxed or used, as long as you have kept its original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email notifying you that we have received the returned item. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is reflected.
If you’ve done all this and still have not received your refund, please contact us at contact@ayoracup.com.

Exchanges (if applicable)

We only replace items that were initially defective or damaged. If you need to exchange it for the same item, please send us an email at contact@ayoracup.com and ship your item to the following address:
Calle Cerceda, 20, 28052 Madrid, Spain.

Shipping

To return your product, you should send it to the following address:
Calle Cerceda, 20, 28052 Madrid, Spain.

Our customer satisfaction policy covers return shipping costs only in cases of product defects or errors on our part.

Unfortunately, in all other cases, including incorrect orders or changes of mind, return shipping costs will be your responsibility.

Thank you for your understanding.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.